Technical Support with Chinese (L2, L3)

Our partner, the large developmer is looking for a Technical Support L2 / L3 specialist to join their team.

What You Will Be Doing:

• Providing technical support, configuration, and troubleshooting for issues with the Sumsub platform for our B2B clients.

• Performing a technical analysis of reported problems and define plans for resolving them.

• Interacting daily with other engineers to provide technical action plans or take ownership of cases that require escalation.

• Collaborating closely with other teams to answer clients’ technical questions, acting as a liaison between the client and internal Sumsub resources.

• Communicating with clients using chat, email, and outbound calls.

• Developing and implementing custom solutions involving simple scripting or coding.

About You:

• FLUENT IN ENGLISH & MANDARIN (both oral and written, B2 as a minimum).

• Practical experience working with SQL-like databases.

• Experience troubleshooting web applications that use RestAPI.

• Basic HTML and CSS experience.

• Basic understanding of programming fundamentals (e.g., data types).

• Possess curiosity, calmness, thoughtfulness and the ability to satisfy even the pickiest customers.

• Simple scripting skills using the language of your choice.

• Willingness to provide excellent support service.

Would be considered a plus:

• Experience with debugging network requests using the browser’s console.

• Hands-on experience in technical support for web or mobile applications.

• Familiarity with Kibana or the Elastic Stack.

• Proficiency in supporting/working with mobile or web SDK.

• Practical exposure to API troubleshooting.

• Background in technical support for web or mobile applications.

• Understanding of crypto, fintech, banking applications or services.

What We Offer:

• Remote work from anywhere in the world.
• Paid vacation and sick leave. 10 personal days each year, seven sick days without paperwork and extra time to enjoy Christmas and New Year.
• Employment under a service contract.
• Competitive salary and regular compensation reviews - we reward great work.
• Salary level discussed for successful candidates.
• Prospects for career growth.
• Competitive compensation in compliance with your professional expertise.
• Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide.
• International project. We work across continents and time zones with teammates and customers from all over the world. You will run campaigns that cross borders, cultures and languages and see your ideas land worldwide.