COO (Chief Operating Officer)

An international, fast-growing company providing a luxury concierge service worldwide is looking for a COO who will build a scalable, data-driven business model, ensure consistent growth, and deliver an exceptional client experience on a global level.

This role is for you if you are ambitious, want to influence the development of an international business, and become part of a unique, rapidly growing team.

Work location: Tallinn (Estonia) or Cyprus.

Key responsibilities:

• Develop and implement the operational strategy for a company

• Build and scale operational processes in the company

• Manage key projects: developing and monetizing company services and products, launching new markets, improving the quality of the customer experience

• Lead distributed teams across multiple countries

• Develop and implement a system of metrics, KPIs, and management reporting across all operational areas

• Analyze customer funnels (acquisition, activation, retention), conversions, and user behavior to improve all performance metrics

• Make strategic decisions based on data, statistics, and analytics

• Optimize the customer journey and enhance service quality

• Identify growth opportunities and improve operational efficiency

Requirements:

• Experience as COO / Deputy COO / Project Director / Project Lead, preferably in a dynamic international environment within the FinTech or IT industry

• Fluency in Russian and English

• Strong expertise in project management, managing IT teams or digital projects and building operational systems

• Advanced analytical skills: confident working with numbers, metrics, and statistics

• Experience in building BI infrastructure and working with analytical tools

• Understanding of unit economics; ability to make data-driven decisions and foster a data-driven culture

• Experience managing distributed teams

• Strong systems thinking, accountability in decision-making, attention to detail, and high quality standards

• Ability to travel freely within the Schengen area

• Willingness to relocate

We offer:

• A key role in developing an international premium brand

• Opportunity to influence product and service development, as well as the company’s strategy and operational model

• Competitive compensation with performance-based bonuses

• Work location: Tallinn or Cyprus

• Work on unique cases with a global client base

• A professional team and environment that values speed and excellence

Please indicate in your cover letter whether you are able to travel within the Schengen Area.