Logistics specialist- E commerce (Илийский район, село М. Туймебаева, участок Промзона)

LC Waikiki Retail Company is a leading fashion retail company with a turnover of $ 3 billion. Today LC Waikiki trades in more than 1250 stores in 60 countries, with the company’s philosophy that “Everyone Deserves to Dress Well” enabling people to enjoy accessible fashion through quality products at affordable prices. There are more than 55,000 people working at LC Waikiki in Turkey and abroad.

Purpose of the Position :

To manage and develop e‑commerce logistics end‑to‑end, ensuring effective, efficient, and customer‑focused operations - including warehouse management, cargo partnerships, cost and process improvements, order and return handling, delivery terms control, complaint analysis, and implementation of innovative solutions in line with KPI targets

Order Management & Warehouse Processes

• Coordinate warehouse & cargo capacity planning and outbound scheduling with HQ forecasts.
• Monitor order flow (color codes), ensure SLA‑compliant delivery, manage risks and deviations.
• Oversee timely stocking, e‑commerce accuracy, picking quality, and packaging/VAS compliance.
• Handle SLA reporting, systemic issue resolution, and customer complaint analysis.
• Manage stock‑taking (in‑house & 3PL), discrepancy analysis, returns processing, and cost control.
• Track store orders for growing markets and ensure procurement of consumables.

Cargo & Logistics Partnerships

• Manage cargo/courier SLA performance, handle daily delivery issues, lost shipments, and compensation processes.
• Analyze cargo‑related complaints, identify root causes, propose improvements, and report to senior/country manager.
• Review and reconcile international cargo invoices, resolve discrepancies, and lead OPEX improvement projects.

Cost Control, Improvement & Projects

• Drive efficiency and cost‑improvement initiatives, identify development needs, and coordinate with central operations.
• Monitor system development progress in warehouse and cargo areas together with central operations & IT.
• Conduct GEMBA visits, perform benchmarking, and propose innovative delivery and warehouse improvements to senior/country manager

The Candidate We Are Looking For:

• BS or BA Diploma (college as min), any specialty
• Fluent in English (min intermediate level both written & verbal), Turkish will be a plus
• Min 1 year work experience in the related fields;
• Knowledge of MS Office programs
• Having experience in CRM (customer relation management) (preferably)
• Results oriented and consistently showing your ability to develop yourself
• Having strong analytical and reasoning skills, stress resistance
• Effective use of Power Point, and Excel
• Exceptional communicator with great interpersonal skills and a passion for teamwork
• Strong initiative & self-motivation