Service Desk Engineer (Jira, Confluence, GitLab, Google Workspace)

About the company

We are Qatar Insurance Company (QIC), the leading insurance provider in GCC. With a history dating back to 1964, we have established ourselves as a pioneer in the insurance industry, offering innovative solutions to meet the diverse needs of individuals and businesses.

Our vision is to make QIC group become the first Digital Ecosystem in the region by combining insurance and non-insurance services in one platform. Through our digital platforms, such as qic.online and the QIC app, we empower customers to manage their needs anytime and anywhere.

Our employees have been featured in Forbes 30 under 30, teach at online universities, serve on program committees of major IT conferences, and have previously worked at Yandex, Tinkoff, Avito, Ozon, and other leading tech companies.

About the position

We are looking for a Service Desk Engineer to join our Infrastructure Team.
You will provide 2-3rd line technical support to internal employees, manage user access across core platforms, and ensure smooth operation of third-party systems. The role requires strong technical fundamentals, attention to security, and a user-focused mindset.

Key Responsibilities

• Provide 2-3rd line support across Jira, Confluence, GitLab, Google Workspace, Slack
• Manage access requests and user permissions in line with security policies
• Troubleshoot software and internal platform issues
• Monitor system alerts and respond to incidents
• Manage support tickets in line with SLAs
• Communicate clearly with users and maintain internal documentation
• Educate users on best practices

Requirements

• 3–5 years in IT support / Helpdesk
• Basic understanding of IT infrastructure (networks, servers, cloud)
• Experience with Atlassian tools and Git-based platforms
• Experience with Jira Service Desk
• Knowledge of Google Workspace and IAM principles
• Strong communication and user-oriented approach
  
  Nice to have
• Degree in IT or related field
• ITIL, CompTIA A+, or similar certifications

We offer

• Long-term service agreement contract with QIC with 3 months probation period
• We are diverse — our digital nomads work remotely from 25+ different countries
• Payment in US dollars monthly to your bank account using SWIFT
• Full-time remote, work schedule: 5 days per week, Sunday to Thursday, GMT +3 timezone
• Vacation policy: Qatar Holiday Calendar, 20 vacation days, 10 sick offs
• Performance reviews are conducted twice a year, with the possibility of a raise
• Potential opportunity to apply for a Qatar ID and relocation to Doha, Qatar