IT Specialist

Job Responsibilities:

• Ensuring uninterrupted, secure, and efficient technical service for DeFacto stores and the Kazakhstan Office within the area of responsibility by responding promptly to recurring and urgent support needs.
• Implementing plans, policies, procedures, and instructions related to store information technology operations management.
• Performing required information technology activities during new store openings, renovation projects, and store closure processes.
• Managing internet infrastructure for new stores (VPN, ADSL, Camera ADSL, 4.5G Mobile), including network setup, configuration, and monitoring. (Ability to use RJ45 crimping tools is required.)
• Installing POS cash register systems (NCR, IBM, HP, etc.) and coordinating the transfer of product and pricing data.
• Ensuring the installation and functionality of computer systems, handheld terminals, printers, VPN, and camera modems in new stores; directing faulty equipment to authorized service providers and following up on repairs.
• Providing technical training and end-user support services in line with the operational needs of retail teams.
• Managing and remotely monitoring systems such as background music, camera systems, people counting solutions, LED screen media management, kiosks, and similar technologies; executing necessary technical support and problem management processes.
• Completing all Information Technologies processes for newly opened stores and ensuring they are fully ready for sales operations.
• Completing Information Technologies processes for stores undergoing renovation and preparing them for resumption of sales activities.
• Resolving requests escalated by the Service Desk team through the Store Help Desk portal within a maximum of 8 hours.
• Monitoring inventory management, stock tracking, and asset assignment (embezzlement) processes for procured devices.
• Continuously improving technical knowledge and skills through training programs and hands-on work experience.

Personal & professional skills:

• Bachelor’s degree in Computer Technology or a related field,
• Excellent command of written and spoken English; knowledge of Turkish is a plus,
• At least 1 year of experience in retail store processes
• Experience with POS / cash register systems such as HP, NCR, Toshiba, etc.,
• Knowledge of networking, operating systems, and peripheral devices (printers, barcode scanners, handheld terminals, LED screens, etc.),
• Strong analytical thinking and problem-solving skills; ability to work as a team player,
• Solution-oriented mindset with the ability to provide effective end-user support,
• Customer-focused with strong interpersonal communication skills,
• Dynamic and adaptable to flexible working hours,
• Willing to participate in team training and open to knowledge sharing.

Our offer:

• Respectable salary
• Annually Career opportunity (KPI performance)
• Professional team
• Orientation program, trainings

• Corporate discount for goods