Front Office Supervisor Waldorf Astoria Minsk

The Front Office Supervisor position is open for a new Waldorf Astoria hotel in Minsk.

Waldorf Astoria - the first international luxury Hotel in Belarus, situated in a prime city center location in Minsk, near the main city attractions and benefiting from an extensive river frontage. Splendid combination of main historical and newfangled recreations area in neighborhood.

What will I be doing?

• Meets and greets all guests and assists with registrations
• Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out
• Works closely with all Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests
• Handles all guest and colleagues complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactor

• Conduct training for new team members, pay close attention and support the adaptation period

• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Maintain good communication and working relationships with all hotel departments

What are we looking for?

• Fluent English language
• Possess a positive attitude and strong communication skills
• Ability to stay composed and effective under pressure
• Excellent leadership, interpersonal and communication skills
• Commitment to delivering a high level of customer service

We are offering the following benefits to a successful candidate:

• Competitive salary
• Voluntary medical insurance
• Training and Development opportunities
• Corporate Travel Program

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