Head of Global Duty Operations (OCC)

About HotelCompas

HotelCompas provides 24/7 operational support to airlines worldwide, including hotel accommodation, transfers, and irregular operations (IROPS) handling.

Position Overview

We are seeking a Head of Global Duty Operations to build, structure, and manage our international duty response service.

This role focuses on establishing clear processes, ensuring operational efficiency, and supervising the 24/7 foreign duty team.

Key Responsibilities

• Build and implement structured processes for the international duty response service
• Manage and supervise the global duty team
• Establish service standards and escalation procedures
• Ensure rapid response during IROPS and emergency situations
• Coordinate between booking, sales, and airline clients
• Monitor performance, SLA compliance, and quality control
• Develop training programs for duty officers
• Optimize shift structure and workload distribution

Requirements

• 3+ years in aviation operations, airline support, or travel operations
• Experience managing 24/7 operational teams
• Strong crisis management and decision-making skills
• Understanding of airline crew logistics and IROPS handling
• Fluent English (additional languages are an advantage)
• Leadership mindset with strong process-building skills

We Offer

• Key leadership role in an international aviation support company
• Competitive compensation package
• Dynamic, fast-paced global environment
• Direct impact on company operational excellence