Shopify administrator

We are seeking a detail-oriented and technically proficient Shopify Administrator with 5+ years of hands-on experience managing multiple Shopify storefronts. The ideal candidate will be responsible for the day-to-day administration, configuration, optimization, and performance of multiple Shopify stores.

This role will work closely with Project Management, Marketing, E-commerce, and Technical teams to enhance customer experience, support new store launches, manage app integrations, and ensure operational stability and scalability of the Shopify ecosystem.

Key Responsibilities

Shopify Store Management

• Administer and maintain multiple Shopify stores across different brands and regions.
• Configure store settings, including payments, shipping, taxes, markets, domains, and localization.
• Create and launch new Shopify stores from initial setup to go-live.
• Manage themes, layouts, navigation structures, and product catalogues.
• Oversee user access, permissions, and security best practices.

App & Integration Management

• Research, evaluate, test, and implement Shopify apps and third-party integrations.
• Troubleshoot technical issues related to apps, APIs, and system integrations.
• Coordinate with developers and vendors to resolve bugs and performance issues.
• Ensure integrations with ERP, WMS, CRM, payment gateways, and marketing platforms function efficiently.
• Maintain documentation of integrations and configurations.

Customer Experience & Optimization

• Work closely with Marketing and Project Management teams to enhance site usability and customer journey.
• Implement new features and functionality to improve customer engagement.
• Monitor site performance, uptime, and speed optimization.

Reporting & Analytics

• Generate reports on store performance, sales trends, and operational metrics.
• Use Shopify Analytics and third-party tools to provide insights and recommendations.
• Identify opportunities for process improvement and automation.

Quality Assurance & Troubleshooting

• Conduct thorough testing before launching new features or stores.
• Perform regression testing after app updates or theme changes.
• Proactively identify and resolve issues impacting customer experience.

Qualifications & Experience

Required:

• 5+ years of hands-on experience managing Shopify stores.
• Proven experience managing multiple Shopify sites simultaneously.
• Experience launching new Shopify stores from scratch.
• Strong understanding of Shopify Admin, Shopify Markets, and app ecosystem.
• Experience testing and troubleshooting third-party Shopify apps.
• Basic understanding of HTML, CSS, and Liquid (technical literacy required).
• Experience working with APIs and integrations.
• Strong problem-solving and analytical skills.
• Excellent communication skills in English (written and verbal).

Preferred:

• Experience with Netsuite is a plus.
• Familiarity with ERP or OMS integrations.
• Experience working in an international or multi-brand environment.
• Experience working in Agile or structured project management environments.

Competencies

• Highly organized and detail-oriented
• Strong collaboration skills
• Proactive and solution-focused mindset
• Ability to manage multiple projects simultaneously
• Strong sense of ownership and accountability