Junior onboarding manager

We are an IT company with offices in 5 countries: Armenia, Brazil, Hungary, Kazakhstan, and Cyprus. Our team consists not just of skilled professionals, but true enthusiasts of digital business transformation. Constantly improving, we create a product that has already been chosen by entrepreneurs in 81 countries — and this is just the beginning.
We are currently looking for a Junior Onboarding Managerto join our office team in

Yerevan.

Requirements

• Strong communication skills; ability to clearly, structuredly, and professionally convey information to clients
• Native or fluent Russian with excellent written and spoken communication skills
• Confident Excel skills at an advanced user level (formulas, tables, filters, basic analytics)
• Understanding of how software products and online services work; advanced computer skills
• Responsibility and proactivity (willingness to communicate extensively with clients and support them)

Responsibilities
Client Current State Analysis

• Introduction to the client’s Altegio account
• Analysis of current settings, existing use cases, business processes, pain points, and goals

Requirements Gathering and Formalization

• Collecting and formalizing client requirements
• Aligning the technical specification (TS) with the client, defining scope, priorities, and expected outcomes

Implementation Planning

• Creating a customized implementation plan considering the client’s business specifics, number of branches, staff, services, and launch timelines

Client Data Preparation Coordination

• Monitoring timely and accurate completion of required files, checklists, and forms by the client
• Verifying data before transferring it to the implementation team

Task Assignment and Control

• Assigning tasks to implementation specialists
• Managing system setup tasks and individual training sessions within paid implementation projects

Client Training Organization

• Registering clients for implementation department webinars
• Coordinating participation in training activities and monitoring training completion

Client Communication and Support

• Supporting clients throughout all implementation stages
• Prompt responses via Intercom / WhatsApp
• Calls and meetings with clients (telephony / Google Meet / Zoom)
• Maintaining regular communication and monitoring deadlines

Objection Handling and Expectation Management

• Handling objections during the implementation stage
• Explaining the value of the Altegio system, its functionality, integrations, and product logic

Quality Control of System Settings

• Reviewing the accuracy of configurations performed by clients and implementation specialists
• Assisting clients with additional setup and error correction

Implementation Progress Control

• Regular monitoring of task statuses
• Ensuring implementation stages are completed according to the plan and agreed timelines

CRM and Documentation Management

• Updating client information, implementation stages, and statuses in KommoCRM

Feedback and Client Updates

• Providing feedback to the client after each implementation stage
• Aligning next steps

Implementation Completion and Summary

• Preparing a final implementation report for the client and internal records in KommoCRM

Client Handover to Support Team

• Proper handover of the client to the support team
• Providing detailed information on completed settings, business specifics, and recommendations for further work

Nice to Have

• Knowledge of Armenian and English at B2 level
• Basic knowledge of HTML and CSS

What We Offer

• A new, comfortable office in Yerevan

• Private medical insurance (DMS)

• Working hours: Monday to Friday, 10:00 AM – 7:00 PM

• Work and professional growth in the IT industry

• Opportunity to work in an international company with offices in 5 countries

• A rapidly growing business with career growth opportunities

• Friendly and young team

Join a successful IT company, grow with us, and we’ll support you every step of the way!