Client Success Manager

Evido Azerbaijan is a part of the Aitarget group, a leading marketing company specializing in providing advanced and efficient marketing solutions across various platforms, including Meta, TikTok, and Telegram. We are dedicated to helping high-potential markets develop faster by adopting innovative strategies and solutions.

We’re expanding, and I’m looking for a Client Success Manager — someone who will become a trusted partner for our direct clients, guide them through onboarding, and support their paid campaigns across platforms.

This is a role for someone who loves working directly with clients, understands performance marketing, and can combine communication, technical knowledge, and independent decision-making.

Key Responsibilities

Client management & onboarding

• Build long-term, trust-based relationships with Enterprise clients
• Lead onboarding: explain product logic, walk clients through key steps, answer early-stage questions
• Handle day-to-day communication: calls, presentations, proactive support, fast problem-solving

Work with advertising platforms

• Set up and manage campaigns in Meta, TikTok and Google Ads
• Oversee campaigns end-to-end: uploading creatives, monitoring performance, optimizing
• Advise clients on other platforms (TikTok, Telegram, Snapchat, DV360, X, etc.) — willingness to learn quickly is key

Data & insights

• Analyze campaign performance; prepare reports, presentations, recommendations
• Translate complex technical and analytical data into clear business insights

Cross-team & platform collaboration

• Respond quickly to client requests, including technical ones
• Communicate with Meta, TikTok and other platform support teams
• Work with internal teams: product, finance, sales, tech

Proactivity & client growth

• Identify opportunities for cross-sell and additional solutions
• Suggest improvements to internal processes and client journey
• (Nice to have) Mentor junior specialists

Requirements

Professional

• Hands-on experience with Meta, TikTok and Google ads
• 3 years in digital marketing: client service, account management, or performance management
• Ability to run several clients simultaneously
• Azerbaijani (native), Strong English for communication (calls + written, Knowledge of Russian will be a plus
• Confident with Excel/Google Sheets for data analysis
• Excellent communication and structured thinking

Personal qualities

• Highly communicative and client-oriented
• Proactive, independent, decisive
• Detail-oriented and organized
• Able to work quickly and calmly under pressure
• Genuine desire to help clients and grow in digital/AdTech
• Strong written and verbal skills

Why join us

• Remote work with Friday team lunches
• Direct work with clients and full ownership of their success
• Opportunity to influence product development and shape internal processes
• A culture that values expertise, autonomy and healthy communication
• Fast decisions, minimal bureaucracy, lots of space for initiative
• Growth in AdTech, cross-platform learning, and complex client cases