Руководитель Визового центра / Visa Application Centre Manager

At TLScontact we work with governments from around the world to provide visa and consular services on their behalf to travellers and citizens.

Currently we are looking for a Manager for our Visa Application centre.

Main responsibilities:

• Manage the day-to-day operations of one Visa Applications Centre (VAC) in compliance with Standard Operations Procedure.
• Develop, coordinate and implement first-class service.
• Work with the government client, other support organizations and companies to develop and enhance services.
• Manage the physical facilities of the VAC to ensure they are fit for purpose.
• Maximize productive efficiency within the VAC.
• Proactively identify people related risk (turnover and absence management, volumes forecast).
• Ensure the effective management of the team through recruitment, objective setting and review, training and development, and the motivation of staff through effective leadership and appropriate implementation of recognition and reward practices.
• Ensure the effective implementation of central Company initiatives.
• Perform business reporting in accordance with Company processes.

Requirements:

• Minimum 3 years’ experience with customer experience focus
• At least 3 years’ in team management experience
• Minimum 2 years’ experience in Operations process management
• Experience in running small business unit is an advantage (5-10 people)
• English (B2 and above) - must have, French (B2 and above) - must have
• Proficiency in MS Office
• Detail oriented, proactive and independent
• Strong communication and organizational skills
• Emotional intelligence
• Project management skill is an advantage
• Business development skill is an advantage​

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