Business Analyst

Netcracker — the people designing the future of tech

What’s the value of working with Netcracker for you?

• Your contribution matters. Your expertise drives large-scale business transformations and helps design architectural solutions for millions of telecom customers in Japan, Belgium, the Netherlands, Germany, the UAE, and beyond — at the intersection of cutting-edge technologies.
• An engineering culture that values mentorship and a vibrant expert community. A professional environment where knowledge sharing thrives and depth, rigor, and technical mastery are valued.
• Career growth in every direction. Switch projects, specialize, and expand your domain, or step into management.
• Work smarter, not harder. We value outcomes over hours. We trust professionals and support flexibility.
• Resilience & adaptability. 30+ years globally and 3.5 years in Kazakhstan. We progress even amid global economic challenges.
• Flexibility & comfort. Modern offices in convenient locations, flexible schedules, and a build-your-own benefits package — you choose what matters most.

Responsibilities:

• Identifying, Collecting, Clarifying and Organizing Functional Requirements for new Solution Features and Change Requests
• Development of System Use Cases and Information Model for Service, Network and Resource Management Domain of OSS/BSS Products
• Design of object model, user interface, data processing algorithms, integration interfaces, etc.;
• Product Configuration according to customer’s requirements
• Customer’s business needs verification and existing Products and Solutions Improvements
• Best Practice gathering and propagation in pre-sale processes
• Participating in the analysis, design and acceptance stages on prototype, proof-of-concept, product and implementation projects
• Gap analysis and New User Scenarios Creation for OOB Solutions in the area of Network Planning, Design, Build-out, Maintenance, Upgrade and Decommissioning, Service Order Management and Fulfilment, Network Operations and Maintenance;
• Conducting market and technology researches in the telecommunications industry, learning standards in OSS/BSS, Network Automation and Orchestration;
• Participating in new NetCracker modules and components development;

Experience and Qualifications:

• Strong Analytical Skills
• Excellent skills in object-oriented design (generalization, classification, decomposition, correlation, unification, decision tables)
• University technical degree(maths, physics, IT, telecommunications, programming)
• Experience in development and implementation of software products (preferably for Telco market)
• Understanding of network architecture, functionality and at least one of business processes from the following - rollout, swap, strategy planning, design, deployment, configuration, maintenance, provisioning processes for RAN, NSA/SA Core, DWDM, MW, xPON, HFC, IP/MPLS/BGP Networks and related Services/Products (VPN, SDWAN, FWA, Network Slicing, etc).
• Knowledge of UML or other object modeling language (for example YANG) and experience in using of data modeling tools
• Knowledge in field of rational data bases
• Understanding of OSS/BSS and telco standards - TMF, ETSI, ITU, 3GPP, IETF, MEF, ONAP
• Understanding of one of the following protocols nice to have: SNMP, CLI, FTP/SFTP, REST, gRPC, gNMI, NETCONF, YANG
• Understanding of software development lifecycle (RUP, Agile, etc)
• Good technical English writing and communication skills
• Experience in senior network engineering or analytical positions from 5 years