Operations Manager (Home Warranty)

Hello!

Big City HVAC & Appliance Repair (bigcityhomeservice.com
) is a San Diego–based company specializing in HVAC and appliance repair. We work with private customers and large Home Warranty providers. We are now looking for a Home Warranty Department Manager to join our team.

Who we’re looking for and what you’ll do?

We’re seeking a responsible and well-structured manager to oversee Home Warranty operations!

Key responsibilities -
Assign and monitor technicians’ jobs (schedules, service areas, workload).
Monitor SLA compliance, shift efficiency, and daily job statuses.
Handle conflict resolution with customers and technicians.
Prepare reports for insurance companies and track KPIs.
Improve workflows and cross-department collaboration.
Build partnerships with new Home Warranty providers and maintain existing ones.

What we offer -
Work in a stable U.S.-based company.
Full-time, remote position.
Business hours aligned with San Diego (09:00–18:00 PST/EST).
Salary up to $1,500/month (base + KPI + bonuses), paid monthly (17th–20th).
Training and mentorship during onboarding.

Requirements -

Experience in appliance repair, HVAC, home services, or related B2B fields.
Strong dispatching skills: scheduling, routing, and workload planning.
Proficiency with CRM systems, Google Workspace, and Excel/Google Sheets (analytics required).
English — Advanced, Russian — required.
Personal qualities: self-organization, resilience, structured thinking, flexibility, decision-making skills.

📩 How to Apply?
Send your resume and expect a reply within a few minutes!