Bitrix Support Specialist

Who We Are:

Metropolitan Group has been delivering outstanding real estate services across the UAE since 2008. Our flagship agency, Metropolitan Premium Properties, is one of the most awarded in Dubai and is consistently recognised by top developers like Emaar, DAMAC, Meraas, and more.

We’ve built a people-first culture – one that focuses on nurturing talent, supporting growth, and creating an environment where people thrive. That’s why we’ve been recognised as a Great Place to Work and ranked among the UAE’s Top 10 Best Workplaces.

What You Will Do:

We’re looking for a Bitrix Support Specialist to ensure smooth day-to-day operations of the Bitrix24 platform and provide high-quality support to our employees. You’ll be the first point of contact for users, helping to resolve issues, improve processes, and support business needs.

• Ticket Handling: Manage, prioritise, and resolve incoming support requests.

• User Support: Provide guidance on Bitrix24 functions (CRM, tasks, communications, workflows).

• Agent Assistance: Support colleagues via WhatsApp, email, and internal channels.

• Troubleshooting: Diagnose issues and escalate complex cases when needed.

• Workflows: Create simple workflows and assist in moderating more complex processes.

• System Administration: Perform routine platform checks and administrative tasks.

• Collaboration: Work with other departments to support reporting and operational needs.

• Documentation: Maintain accurate records of issues, solutions, and procedures.

• Confidentiality: Handle sensitive data with care and professionalism.

• Process Improvement: Suggest enhancements to workflows, templates, and support practices.

Who We Are Looking For:

• Education: Bachelor’s degree in IT, Computer Science, Business, or a related field.

• Experience: 1–3 years in IT support, CRM administration, or a similar role. Prior Bitrix24 experience with 500+ users preferred.

• Technical Skills:

  • Solid understanding of Bitrix24 (CRM, tasks, workflows, communications).

  • Basic knowledge of PHP and JSON.

• Languages: Proficiency in both English and Russian (written and spoken).

• Core Skills: Strong problem-solving and troubleshooting skills. Good organisational skills with the ability to manage multiple tasks.

• Personal Attributes: Detail-oriented, proactive, and customer-focused. Strong communicator who can explain technical concepts simply.

Why Metropolitan?

• A leading real estate company in the UAE, with 15+ years of experience and 8 offices across 4 cities.

• Certified Great Place to Work, ranked in the UAE’s Top 10 Workplaces for 4 consecutive years.

• Diverse and inclusive environment with 1000+ employees, 65+ nationalities and 40+ languages.

• Career growth and internal mobility actively supported, with opportunities to progress into Senior Specialist roles.

• A people-first culture that recognises success, acts on feedback, rewards loyalty, and actively drives positive change.

• Company-wide referral programmes across 10+ services, with generous rewards for successful referrals.

Career Growth Opportunities:

As you develop in this role, you will have the chance to take on more advanced responsibilities such as:

• Leading small projects within Bitrix24.

• Mentoring junior team members and coordinating support efforts.

• Overseeing and moderating complex workflows and business processes.

• Driving system improvements and ensuring efficient operations across the organisation.

Ready to Apply?

If this role feels like the right fit for your next career move, please submit your CV in English. Here’s what to expect from the hiring process:

• Recruiter Interview: A casual conversation to get to know you better.

• Hiring Manager Interview: A focused discussion with your potential line manager about the role and expectations.

• C-Level Interview: A final conversation with the relevant leader, if not already involved.

We look forward to meeting motivated, detail-oriented people ready to be part of Metropolitan’s next chapter!