Business Analyst / System Analyst

Are you someone who enjoys working with next generation technology, interacting with global teams, and working with the largest digital transformations in the world? This opportunity will combine them all while offering a competitive salary and accelerated career growth.

Join Netcracker Technology to work for a forward-looking software company that offers mission-critical BSS/OSS solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization, and 5G mobile networks. With an unbroken service delivery track record of over 25 years, our unique combination of technology, people, and expertise helps companies transform their networks and improve customer experiences.

We are currently looking for a Business Analyst / System Analyst.

About the Role:

• As a System Analyst you will provide both system and business analysis of our products to meet project and customer goals. You will participate in the solution analysis and design stage on Netcracker product and Customer projects.
• Your role involves in-depth collaboration with stakeholders, including architects, business analysts, and developers from different teams within the company.
• Your main goal is to understand their needs and translate these into robust and effective system designs and business deliverable documentation.
• You will work on design and customization of mission-critical solutions to world-leading telecom companies.
• You will be part of the high-level concept development and will be delivering the detailed design for external/internal projects.

Key Responsibilities:

• Collaborate with stakeholders to identify and document business needs, objectives, and processes, understand requirements/problems coming from internal teams and customer business.
• Manage stakeholder expectations and ensure transparent communication across business and technical streams.
• Translate business requirements into detailed functional and technical specifications using industry-standard artifacts like Use Cases, Activity Diagrams, Sequence Flows, Entity-Relationship Diagrams, and Data Flow Diagrams. Model business processes using BPMN.
• Design and describe system integrations, including REST and GraphQL APIs, mock services, and asynchronous message flows
• Deliver, present, and justify documents containing end-to-end high-level functional requirements and low-level designs.
• Work closely with cross-functional teams, including developers, QA testers, and project managers, to ensure successful implementation of internal products and customer solutions in different areas.
• Contribute to Netcracker product development to ensure that the OOB solution meets current industry needs.
• Be customer-focused, constantly explore to conceptualize and understand customer needs.
• Mentor fellow team members and actively participate in building the local team of analysts, organizing the process of onboarding, continuous training, and skillset improvements.

What we are looking for:

• 5+ years of experience in combined business/system analysis roles.
• Fluency in English (Intermediate level or higher) — both spoken and written
• Bachelor’s degree in IT, computer science, engineering, or related technical fields.
• Understanding of business/system analyst and other roles in software companies; knowledge of SDLC practices, experience with Confluence, Jira.
• Strong knowledge of BPMN 2.0, UML, and process modeling best practices.
• Proven experience with system integration scenarios and API specification (REST/GraphQL). Hands-on experience with Postman, Insomnia, SwaggerHub, or similar tools.
• Confident user of Figma, Confluence, Jira, Git/SVN, PlantUML.
• Experience managing stakeholders across multiple domains (business, dev, QA, architecture).
• Strong ability to approach architectural design in a structured and methodical manner.
• Strong communication and facilitation skills.

It will be to your advantage if you are:

• Experience in working in distributed international teams.
• Background in telecom domain, especially BSS/OSS solutions.
• Master’s degree in IT, computer science, engineering, or related technical fields
• Exposure to UX/UI design principles or close cooperation with design teams.

We offer:

• Competitive salary
• Medical insurance
• More than 300 hard and soft-skills programs by the corporate career development center
• Open environment and encouraging knowledge sharing culture
• Unlimited opportunities for professional and career development in a global company