Support Specialist L2

An international IT product company that develops and supports high-load projects for large companies, the majority of which are online entertainment services.

We are looking for a Support Specialist L2. Shifts: day/night 2/2 12hrs.

Responsibilities:

• Consulting partners in internal channels;

• Debugging / integration of API;

• Troubleshooting technical bugs;

• Product performance monitoring via tools (Grafana, Kibana);

• Handling problem/bug reports;

• Keeping our internal knowledge base up to date;

• Incident reporting.

What experience and knowledge the candidate needs:

• English level from B2. Excellent spoken and written skills is a must;

• Minimal 1 years of experience on a similar position;

• Web-based applications support experience;

• Knowledge of MS Exchange, MS Office365 and MS Outlook;

• Experience with Jira and Confluence;

• Experience with application logs investigation and interpretation(Kibana, Grafana);

• Bachelor’s degree in Computer Science, Information Technology, Engineering or related field.

Would be an advantage:

• Cloud services support experience;

• Understanding of CRM / ERP / Business applications;

• Experience in technical documents writing;

• Familiar with XML and JSON data formats, REST architecture;

• Knowledge of HTML, CSS, SQL;

• Experience with Postman.

• Directly collaborate and integrate with the technology partners and customers;

• Communicate internally with project management, development, QA and CSM teams;

• Report bugs and improvements into product;

• Expand company’s support knowledge base.

Soft skills:

• Strong analytical;

• Troubleshooting and problem-solving;

• Self-knowledged and open-minded.