Front Desk Officer / Customer Care Officer

The Candidate needs to speak in English C1 /Russian C1 /Uzbek C1
If you do not speak one of these languages please do not apply.

Berlitz is here!!!

One of the leading language centers in the world Berlitz is nowo pen in Tashkent. We offer a comprehensive selection of languages and culture courses for adults, children, teenagers, and businesses.

We are hiring a Front Desk Officer/Customer Care Officer

The Front Desk Officer/Customer Care Officer (FDO/CCO)

assures maximum satisfaction of our internal and external customers by managing their expectations in order to achieve the objective of creating retained, loyal customers. The FDO/CCO handles the day-to-day operations of the Language Center and performs administrative functions. Other key responsibilities include supporting retention and acquisition sales functions and tracking marketing activities.

Customer acquisition activities

· Handles initial inquiries (direct & indirect)

· Hands out the Advisory Interview Form (or Inquiry Form?)

· Keeps and passes on inquiry data and statistics

· Schedules appointments for interviews

· Follows up no-shows, appointments and inquiries

· Supports and tracks local marketing activities and promotional events

· Conducts sales activities through enrollment

· Forms and manages groups

· Follows up on unconverted inquiries and inactive customers

· Accepts translation or interpretation orders

Customer retention activities

· Reactivates enrolled students

· Maintains positive customer relations and ensures customer satisfaction

· Conducts customer orientations

· Ensures optimal Language Center appearance

· Encourages customer re-enrollments

· Schedules lessons for customers and instructors

· Schedules and conducts student consultations and counseling

· Tends to students’ or instructors’ schedule and minor requests

Operations

· Sorts and distributes/disseminates incoming mail (post or email)

· Enters and manages customer information in LCMS

· Prepares invoices, collects customer payments and handles other accounting activities (i.e., sales detail enrollment report)

· Handles payments for cash/checks/credit cards, bank deposits, transfers and repayments

· Issues and files manual and LCMS generated receipts

· Keeps track of instructor’s extra inputs (Progress Reports / Placements / Demos / Travel Units / Translations)

· Prepares teachers’ payroll· Prepares reports and required documents for LCMS posting

· Issues and files Material Vouchers (LCMS generated)

· Maintains correspondence with customers

· Answers the telephones, emails and other messages in person or online

· Corresponds with customers to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

· Manage LC traffic

· Prepares pedagogical cards

· Collects and files surveys (instructors / students)

· Manages LC directory database (companies / instructors / students / staff)

Additional responsibilities

· Handles filing

· Offers customers food and beverages (for specific situations)

· Develops local marketing activities

· Support special programs, efforts, activities of the LC