Customer Support Specialist

MY.GAMES is a leading European developer and publisher, driven by a singular goal: making great games that capture the hearts of players worldwide. Our community unites 1+ billion registered players.

We’ve developed or produced games, including War Robots, Hustle Castle, Rush Royale, Left to Survive, Tacticool, Grand Hotel Mania, War Robots: Frontiers – and many more.

Our internationally distributed team consists of top-tier gamedev professionals. We work remotely, and our hubs are located in the Netherlands, Cyprus, Armenia, UAE and Serbia.

Come join a universe of professional opportunities: develop and support large scale projects from PC/console/mobile, and create products across various genres – from casuals to shooters.

What you’ll do:

• Handle incoming user requests: resolve simple issues directly, gather details on complex ones, and escalate them to the second-line team with clear tagging

• Monitor game servers and web services — report incidents or anomalies to senior staff or system administrators in real time

• Perform periodic in-game monitoring to help prevent rule violations: detect bots, spammers, and other suspicious behavior (these duties will later be fully transferred to the in-game violations team)

• Check the functionality of game services and respond to rule violation reports from users or senior staff

• Investigate suspected violators with limited evidence (usually botting cases) — second-line support provides lists based on internal investigations

• Assist with additional tasks from the second-line team and provide completion reports

What you need to succeed:

• Detail-oriented, reliable, and quick to learn

• Able to communicate clearly — both in writing and in person

• Strong gaming background, especially in MMOGs and mobile games

• Solid computer literacy and confidence with basic tech tasks

What we offer:

• Work remotely from all around the world

• Collaborative working atmosphere in an internal game dev community that unites more than a dozen of internal game studios, crafting innovative experiences across mobile, PC, and console platforms

• A strong team of specialists across different areas — access unique expertise and professional knowledge

• Possibility to experiment and work on interesting tasks with ambitious goals — we have all resources to implement new ideas

• Create great games and win the hearts of players

• Push the boundaries of the game industry and lead the way forward