Reservations Agent

“We are Hilton. We are Hospitality.”

Hilton Hotels & Resorts is Hilton's flagship brand and one of the largest hotel brands in the world. The brand is targeted at both business and leisure travelers with locations in major city centers, near airports, convention centers, and popular vacation destinations around the world. The line was founded in 1919 by Conrad Hilton.

As of 2017, there were more than 570 Hilton Hotels & Resorts properties in 85 countries and territories across six continents. Properties are either owned by, managed by, or franchised to independent operators by Hilton.

Responsibilities:

• Handle all incoming calls in a quick and polite manner.
• Enter reservations in the property management system using profound knowledge of the hotel, its room types, and rates.
• Ensure efficient resolution of all guest inquiries for various hotel services.
• Increase sales in transient segments.
• Manage all mails from guests and ensure response and completion of all guest requests.
• Promote and sell higher categories rooms (Executive and Suites) to maximize room revenue.
• Offer alternative room types or dates if the abovementioned is not available.
• Amend and cancel reservations on the guest’s request.
• Respond appropriately to guest complaints and ensure total guest satisfaction.
• Develop and maintain professional relationships with all colleagues.
• Ensure compliance with all security and safety standards.

Requirements:

• Advanced knowledge of telephone etiquette.
• Ability to negotiate, convince, sell and influence potential guests.
• Outstanding verbal and written communication skills, amiability and honesty.
• Ability to handle sensitive, confidential information discreetly and professionally.
• Ability to work in a team.
• Ability to set priorities, manage time, multi-task and meet deadlines.
• Knowledge of Opera and Microsoft Office Suite (Outlook, Word, Excel).

Conditions:

• Official and timely pay;
• Sick pay, vacations;
• Friendly and Bilingual work environment.

Our Vision, Mission and Values:

Our Vision is to fill the earth with the light and warmth of hospitality.

Besides, our Mission is to be the first choice of guests, team members, and owners alike and see below our values.

Hospitality: We're passionate about delivering exceptional guest experiences.

Integrity: We do the right thing, all the time.

Leadership: We're leaders in our industry and in our communities.

Teamwork: We're team players in everything we do.

Ownership: We're the owners of our actions and decisions.

Now: We operate with a sense of urgency and discipline.

At Hilton we believe in the importance of leadership at all levels. We expect our people to embrace and live by our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society, and make an impact that matters.

We thank all Applicants in advance for their interest; however, only those candidates selected for an interview will be contacted.