Reservation agent

Reservation specialist are the beginning of an exceptional guest experience. You will fulfill group and booking requirements with warmth and sincerity. You will be responsible for providing an amazing pre-arrival experience that will make your guests feel valued and excited about their stay.

Responsibilities:

• Consistently offer the highest level of professional, friendly, and engaging luxury service.
• Process incoming reservation and group requests via phone and email with accuracy, efficiency, and elevated professionalism.
• Prioritize tasks, phone calls, emails, and competing deadlines in a changing, fast-paced environment.
• Update, enter, and manage group rooming lists, leisure and corporate bookings, and FIT bookings, knowledge of Fidelio, Opera sofwares.
• Take ownership of guest requests and concerns and ensure appropriate follow-up is completed to the hotel’s standards
• Capture maximum revenue through up-selling and strategic rate selections.
• Follow all Reservations, Front Office, and hotel-wide systems of procedure meticulously
• Ensure the pre-arrival experience of all guests is engaging and exciting through reservation checks, proper set up of all requests, and adding personalized touches.
• Process cancellations, run reports, and perform detailed reservation checks.
• Establish, coordinate, and maintain a beneficial working relationship between all Front Office teams and departments within the hotel.
• Ensure all guest profiles and preferences are updated, accurate, and acted on.
• Use your creative thinking to establish memorable experiences for our guests
• Perform other similar duties as called upon

• A minimum of 1-2 years of proven experience in an ultra-luxury hospitality environment
• A background in reservations management, with a demonstrated ability to deliver exceptional service and exceed guest expectations.
• Impeccable attention to detail and a relentless pursuit of excellence in all interactions.
• Exceptional communication skills, both verbal and written, with the ability to convey sophistication and professionalism.
• Proficiency in computer literacy, including relevant software applications and experience with the Fidelio system.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• The capability to thrive in a fast-paced environment while maintaining composure under pressure.
• Ability to work independently and as part of a team.
• Strong analytical skills and a strategic mindset, enabling proactive identification of revenue opportunities and sales leads.
• Fluency in multiple languages is advantageous, enhancing the ability to cater to the diverse needs of our international clientele.
• A passion for hospitality excellence and a commitment to upholding the prestigious reputation of our ultra-luxury hotel.

• Career growth
• Free meals
• Full package
• Friendly team
• Prestige office