Duty Manager (Rixos Borovoe Hotel)

The position requires relocation to Shchuchinsk, Akmola region, Kazakhstan. Housing is provided for relocated candidates.

JOB TITLE: Duty Manager

DEPARTMENT: Front Office

INSPIRED AND SUPPORTED BY: Front Office Manager & Director of Rooms & Quality

LOCATION: Rixos Borovoe Hotel – a luxury resort property of Accor family surrounded by the pine trees of the Borovoe National Park and located on Shchuchye Lake (Shchuchinsk, Kazakhstan).

KEY RESPONSIBILITIES & CONTRIBUTION:

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with other departments
• Timely and efficient interaction with other departments of the hotel in emergency situations
• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction
• Implements the customer recognition/service program, communicating and ensuring the process
• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates
• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs)
• Performs all duties at the Front Desk as necessary

• Provide department orientation and training of the hotel service standards, procedures and programs

• Constantly monitor team members’ appearance, attitude and degree of professionalism

• Motivates and provides a work environment which brings out the best in team members

REQUIRED and WHAT MAKES YOU EXTRAORDINARY FOR THIS ROLE:

• minimum 3 years' work experience in a similar position in an International Hotel chain properties
• Good working knowledge of MS Excel, Word, PowerPoint and Opera PMS

• Excellent reading, writing and oral proficiency in English language (Kazakh & Russian preferably as well)

• Strong leadership, interpersonal and training skills

• Good communication and customer contact skills

• Results and service oriented with an eye for details

• Ability to multi-task, work well in stressful & high-pressure situations

• A team player & builder & motivator & self-starter

• Well-presented and professionally groomed at all times

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