Omnichannel Development Director (Bank experience)

Responsible for driving seamless customer experiences, optimizing user journeys, and enhancing the Bank’s digital banking offerings to align with evolving customer expectations and technological advancements.

Key Responsibilities:

• Formulate and execute comprehensive omnichannel digital banking strategy that integrate online, mobile, and other emerging channels.
• Lead, mentor, and develop a high-performing team of digital banking professionals, fostering a culture of innovation and excellence.
• Collaborate with cross-functional teams to ensure consistent and user-friendly digital experiences throughout the customer journey.
• Lead the development and launch of new features, products, and services across digital channels.
• Identify pain points in the customer journey and implement improvements to enhance overall satisfaction.
• Utilize data analytics to gain insights into customer behaviors, preferences, and usage patterns, informing decisions for product development and enhancement.
• Continuously identify emerging trends, technologies, and market developments to drive innovative digital banking solutions.
• Ensure compliance with regulatory requirements and industry standards for digital banking services.
• Implement robust security measures to safeguard customer data and financial transactions.
• Effectively communicate digital banking strategies, initiatives, and results to senior management and stakeholders.

Qualifications and Requirements:

• Bachelor's degree in Business, Finance, Marketing, Computer Science, or a related field.
• Proven track record of successful omnichannel digital banking leadership, preferably within the financial services industry.
• Strong understanding of digital banking technologies, including mobile apps, online platforms, and emerging trends.
• Demonstrated ability to drive customer-centric strategies, with a focus on enhancing user experiences.
• Excellent analytical skills and the ability to leverage data to make informed decisions.
• Effective communication, collaboration, and leadership skills.
• Knowledge of regulatory requirements and compliance in the banking industry.