Inbound tourism manager - менеджер по туризму

If your CV is not in English, please go ahead and apply in Kazakh or Russian!

ATTENTION! Dear candidates, please read the job description carefully. It helps us all to save time and nerves. We did our best to provide all details. E.g. If English is required, please mention it in your CV. We are NOT able to read your mind, etc.

Dear candidates! Almaty inbound tour operator is looking for a tourism manager (a specialist) who will work with travel agents (B2B) and tourists (B2C). We need to hire a freelancer ONLY who has a proper background (in any field), a sense of humour, is smart, sharp, able to work under stress, etc. We intend to work with a person who wants a long term cooperation. We do NOT want to work with those who are seeking a short term employment. We are okay to offer our company as a platform for cooperation. We are okay with students as long as they are flexible and have a drive to learn and earn!!!

WARNING! Tourism industry is subject to various ups and downs. Covid is a good example. So as such we cannot guarantee stable employment but we will do our best. That is why we intend to cooperate with a freelancer who has an additional source of income such as copywriting, language teaching, SMM, e-commerce, web design, programming, etc.

Job description:

• to serve travel agents (B2B) and tourists (B2C)
• to process inquiries from agents and tourists
• to accompany tourist groups door to door via whatsapp, phone, Zoom, email, etc.
• to make a tour
• to calculate a tour
• to find travel agents from Europe, Asia, Africa, etc.
• to send newsletters via email, whatsapp,
• to communicate with suppliers such as hotels, restaurants, transport, etc.
• to make bookings
• to process data on Google Drive, Excel
• to make cold calls (please do not be afraid!)
• to make presentations on PowerPoint, Word (sometimes)
• to travel Almaty city, Almaty region, the country to find new places, to make new tours
• to issue LOI, visa
• to process payments via wire transfer, WesternUnion, etc.

You need to have:

• a smartphone with whatsapp
• a laptop/computer
• Kaspi Gold/Halyk Visa bank cards
• Internet (mobile or Wi-Fi)

Requirements:

• drive to learn new stuff and meet new people
• a sense of humour
• soft skills
• Kazakh - intermediate (prefereable)
• Russian - intermediate (prefereable)
• English - intermediate (MUST)
• other popular languages are an advantage
• good knowledge of Google Drive, Excel, Word
• work experience (any field), preferably in sales, marketing

Terms:

• English is the main language of communication
• work from home but you need to be based in Almaty city or close to Almaty
• flexible schedule (2-4 hours per day)
• possibility to divide the workload, i.e. 1-2 hours in the morning, 1-2 hours in the afternoon, 1-2 hours in the evening, etc.
• despite flexible schedule, sometimes you need to do certain tasks till strict deadlines, e.g. between 14-00 and 18-00, till 18-00 on Friday, etc.
• possibility to work more for additional payment, i.e. you can work 4-8 hours per day if you wish
• online or/and offline meetings 1-2 times per week
• payment depends on performance
• as such there is no limit for payment
• be ready for urgent calls, inquiries
• frequent training and quality testing
• FAM trips

NOTE: if you work 9 to 6, Monday to Friday, please do NOT apply! You canNOT work in the evening only, and/or at weekend only. Also: it is a proper part time job - you need to be available on a daily basis.

Here we tried to share as much info as possible. You can ask questions during an interview. First, there is a phone call, then Skype/Zoom video call, then offline face to face. As such, we can conduct interviews at 20-00, 21-00, i.e. in the evening.