Support/Community Manager (gamedev)

Elephant Games is a major game development studio.

Since our establishment in 2003, we have released over a hundred games that have garnered recognition from millions of players worldwide.
We create games for PC, Mac, iOS, and Android.

We are in search of a skilled Support / Community Manager to join our team.

Responsibilities:

Support:

• Reply to reviews on app stores / social media and maintain a friendly atmosphere and company rating.

• Informing development about bugs / issues encountered by users.

SMM | Community:

• Developing and implementing a strategy for social media platforms (Facebook/Instagram).
• Implementing the content plan: briefing, writing texts, maintaining activity by responding to comments, etc.
• Generating ideas (promo codes, giveaways, contests, sales posts, themed calendar events and associated promotions) and implementing activities.
• Evaluating the effectiveness of work (amount of posts, reach, revenue, subscribers etc), creating reports.

Requirements:

• Minimum 1 year of experience as a community/support manager.

• Willing to perform work on both Community and Support vectors

• Ready to work with our products, initiative, and generation of new ideas.

• Strong communication skills, both written and verbal.

• Proactiveness.

• Good self-management skills, ability to plan and distribute workload effectively.

• Upper-Intermediate level of English/Russian.

• Gaming experience in various genres.

Plus:

• Experience working with AI.
• Experience working with gaming metrics.

We offer:

• Remote work and the opportunity to collaborate on exciting projects.

• A team of dedicated professionals who are always ready to help in challenging situations and provide friendly support.

• Transparent processes and reasonable management.

When applying for the position, please answer the following questions:

• What drives you in your work?

• Salary expectations (in dollars).