Hotel Operation Manager

Vacancy title: Hotel Operation Manager

Salary 3500 -4000 AZN (NET) + accommodations , food allowance.

Location : Georgia (Tbilisi)

Hotel 5*

We consider candidates with experience for positions no lower than Operations Manager, Deputy Director

Maintain effective cost controls in all areas. Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction. Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations. Another important aspect of the job is coordinating events and functions at the hotel. This can include weddings, business meetings, and other special events. The Hotel Operations Manager is responsible for ensuring that everything runs smoothly, from setting up the event space to ensuring that all guests are satisfied with the service they receive.In addition to managing staff and coordinating events, the Hotel Operations Manager is also responsible for managing the hotel’s finances. This includes creating and managing budgets, tracking expenses, and ensuring that the hotel is profitable.

Candidate requirements:

• Proven hotel management experience 5 years +
• Pre-opening experience is required
• Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
• Ability to spot and resolve problems efficiently
• Mastery in delegating multiple tasks
• Communication and leadership skills
• Guest-oriented and service-minded
• Fluency in Azerbaijani, Russian and English languages;

Main duties:

• Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximize the profitability of all outlets. Maintain effective cost controls in all areas.
• Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.
• Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
• Work alongside all HODs to ensure the smooth running of the day-to-day operations.
• Conduct regular operations meetings with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.
• Deputize for the General Manager in his absence and at various meetings & events.
• Be responsible for maximizing profit through the consistent delivery of the highest standard of service.
• Ensure consistent implementation and review of SOPs throughout all Departments.
• Be responsible for all day-to-day queries, complaints or problems that arise in the hotel.
• Monitor the hotel functions book and familiarize yourself with all updates & amendments.
• Liaise daily with the GM to forecast Hotel business on a weekly basis and plan accordingly.
• Maximize financial opportunities and achieve pro-active up-selling environment throughout the hotel.
• Carry out Duty Management shifts as required.
• Conduct regular fire walks and Health & Safety audits.
• Promote a positive employee relations culture through effective communication and regular team meetings.
• Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming.
• Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests and any other persons on the Hotel premises.