VIP Customer Support Manager

We have created several successful IT projects and collected them into a single ecosystem, which we called “Robusta”. Each member of our team can grow and develop their own project within this ecosystem, providing unlimited opportunities for career growth. We have an expert and creative team in our field. We work hard and have a great time We know how to do cool projects and always focus on high results.

Join our team!

What to do:

• Managing VIP Customer Relationships: Develop and maintain strong relationships with VIP customers, providing personalized support and addressing their needs and concerns promptly and effectively
• VIP Retention and Loyalty: Implement strategies to retain VIP customers and enhance their loyalty to the casino, including personalized offers, bonuses, and rewards programs tailored to their preferences
• Handling VIP Inquiries and Complaints: Act as the primary point of contact for VIP customers, handling inquiries, complaints, and escalations in a professional and efficient manner to ensure customer satisfaction and retention
• Monitoring VIP Accounts: Monitor VIP accounts and activities closely, identifying any issues or irregularities and taking appropriate action to resolve them, such as fraud detection and prevention measures
• VIP Events and Promotions: Organize exclusive events, tournaments, and promotions for VIP customers, ensuring they receive special treatment and incentives to continue their patronage
• Reporting and Analysis: Compile and analyze data related to VIP customer interactions, feedback, and preferences to identify trends, opportunities for improvement, and areas of success
• Collaboration with Other Departments: Collaborate with other departments such as marketing, finance, and compliance to ensure seamless delivery of VIP services and alignment with business objectives and regulations

What do we expect from you:

• Fluent English (close to a native speaker), understanding of European culture and communication standards
• Problem-Solving Abilities: Ability to quickly assess and address customer issues and complaints, finding effective solutions while maintaining a high level of professionalism and customer satisfaction
• Negotiation and Persuasion: Skill in negotiating with VIP customers to resolve disputes, retain their business, and encourage increased engagement and spending.
• Excellent Communication Skills: Strong verbal and written communication skills are essential for effectively interacting with VIP customers and conveying information clearly and professionally
• Proficiency in Customer Relationship Management (CRM) Software: Ability to effectively use CRM software to manage customer interactions, track customer data and preferences, and deliver personalized services to VIP clients
• Data Analysis: Skill in analyzing customer data and trends to identify opportunities for improving VIP services, enhancing customer experience, and increasing customer retention
• Financial Management: Understanding of financial transactions and processes related to VIP accounts, including deposit and withdrawal procedures, bonus and reward programs, and compliance with financial regulations
• Industry Knowledge is a plus: 1+ year of experience as VIP customer support manager in online casino industry, including relevant regulations, trends, and best practices, to provide informed assistance and support to VIP customers
• Technical Proficiency is a plus: Familiarity with online casino platforms, including gaming software, payment systems, and customer support tools, to efficiently assist VIP customers and resolve technical issues.

What do we offer:

• Remote work

• A cool team and a mega-interesting rapidly developing product, in which there is still a lot to be done!

• A modern technology company developing solutions for working with traffic

• Compensation for expenses for sports, English and other professional courses. It is important for us that our employees develop their competencies and be healthy

• Gifts for Birthday/Wedding/birth of a child (after all, we cannot pass by such events)

• Referral system - bonus for referred employee

• Work without bureaucracy and unnecessary rituals. We work together to help you realize your ambitions and help your company grow