Junior Tech Support Specialist (with English)

Industry leader in mobile and online banking technology seeks Technical Support Specialist with a great attitude. This person 24/7 support service projects for clients’ mobile and online banking solutions. In this position, you will work directly with our clients, support end-users with technical questions about our products, and work with a technical team remotely.
This is an entry-level position. This is a fully remote position.

Working hours: 4 shift schedule: Mon-Fri 12 am- 9 am US EST/ 4 pm-12 pm US EST, Sat, Sun- full coverage - rotation schedule.

Primary Responsibilities:

• Understanding our banking software and apps in-depth
• Coordinating with software technicians, technical support, and developers as needed
• Examining technical logs to troubleshoot and resolve issues encountered during 24/7 clients support project
• Handling technical processes and the ability to explain such processes to less-technical people

Requirements:

• Excellent written and spoken English (C1)
• Ability to establish good working relationship with customers
• Solid troubleshooting ability
• Ability to learn technical skills quickly
• In-depth learning and understanding of our mobile and online banking products
• Coordination with developers to investigate and diagnose issues
• Ability to manage a dynamic work load with many concurrent tasks
• Managing, monitoring, and improving the quality of the tech support process

As Plus:

• Experience in banking live-chat would be a huge asset
• Experience in technical support
• Experience with a Dialogflow
• Experience with various mobile phone platforms, especially iOS and Android
• Project management experience
• Working directly with US-based customer
• Knowledge of any banking system

Our Benefits:

• Fully remote work
• Long-term employment
• Competitive salary
• Paid sick leave and internal medical insurance policy
• Community of practice, regular knowledge sharing among colleagues
• Internet compensation (50$ per month)