Key Account Manager (VIP Manager) Igaming

Your future tasks:

• Main point of contact for VIP players of on-line casino (English);
• Retention and reactivation of VIP player accounts in different projects;
• Monitor player performance and ensure that bonuses are offered in line with business & regulatory requirements;
• Implement targeted campaigns aimed at increasing the lifetime value of loyalty players;
• Plan and implement customer journeys across Casino specific products for all loyalty players across multiple brands and countries;
• Support VIP players across multiple brands via chat, phone and email and provide professional, friendly support at all times by ensuring that our players are our number one priority.

What we're looking for in our future manager:

• Working knowledge of English (C1 +);
• Aspiration to help and problem-solving attitude;
• Engagement in work process and proactivity;
• Prior experience working within the iGaming sector as a VIP manager.

What will we offer?

• Work in a friendly, young and very dynamic team
• Work with the shift 2/2 (3 PM-11 PM - GMT +3)
• Private healthcare (after probation period)
• Opportunity for self-development (we provide you with internal and external trainings and carry out monthly 1:1 to discuss your professional development)
• Opportunity for career growth. As we are growing very quickly there are many internal job openings
• Cosy and comfortable office with snacks and fruits
• Regular small office parties after monthly meetings