Key account manager

Company Overview

HQTS Group Ltd. is one of Asia’s oldest and largest quality control organizations providing services to companies buying and manufacturing products in Asia. With a young and dynamic workforce of more than 500 people, operating in over 17 countries, HQTS is a respected international company with significant opportunities for growth in many regions worldwide, especially in South Asia and Asia Pacific.

Responsibilities:
Develop and maintain strong relationships with key clients in the third-party quality control industry.
Act as the main point of contact for key accounts, addressing their inquiries, concerns, and service requests promptly and efficiently.
Understand the clients' business objectives, industry challenges, and competitive landscape to provide tailored solutions and strategic recommendations.
Collaborate with internal teams to ensure the successful execution of service delivery, meeting or exceeding client expectations.
Conduct regular business reviews and performance evaluations with key clients, presenting relevant data, insights, and recommendations to drive continuous improvement.
Identify opportunities for business expansion within existing accounts and present proposals for additional services or solutions.
Negotiate contracts and pricing agreements, ensuring mutually beneficial terms for both the client and the company.
Monitor market trends, competitor activities, and industry developments to identify potential risks and opportunities for growth.
Provide accurate and timely sales forecasts, reports, and analysis to the management team.
Stay up-to-date with industry best practices and developments, continuously enhancing knowledge and skills.
Qualifications:
Bachelor's degree in business administration, marketing, or a related field. Additional certifications or training in sales and account management are a plus.
Proven experience as a Key Account Manager or in a similar client-facing role within the third-party quality control industry.
Strong interpersonal and communication skills, with the ability to build and maintain relationships at various organizational levels.
Excellent negotiation and presentation skills, with a track record of successful contract negotiations and upselling.
Demonstrated ability to understand complex client requirements and translate them into actionable solutions.
Strong analytical and problem-solving abilities, with the capacity to identify and address client needs effectively.
Highly organized, detail-oriented, and capable of managing multiple client accounts simultaneously.
Proficiency in CRM software and Microsoft Office Suite.
Flexibility to travel for client meetings and industry conferences as needed.
Fluency in English, both written and verbal. Additional language proficiency is a plus.