Our partner, the large developmer is looking for a Technical Support specialist to join their team.
What You Will Be Doing:
- Dealing with problematic situations and help our clients.
- Searching and analysing the logs, data analytics.
- Integrating and testing the internal developments.
- Working only in chat with 80% of requests being in English.
About You:
- Fluent English and Chinese.
- Relevant experience with supporting desktop/mobile applications as a technical support (experience with LiveChat – is an advantage).
- Basic knowledge of REST API, HTML\CSS, browser console, SQL, experience with scripting in any programming language (Java/Bash/Python).
- Curiosity, calmness, thoughtfulness, and ability to melt the heart of the pickiest customer.
- At least 1 year of experience in web/mobile technical support.
What We Offer:
- Remote work from anywhere in the world.
- Paid vacation and sick leave.
- Employment under a service contract.
- Competitive salary and regular compensation reviews - we reward great work.
- Prospects for career growth.
- Competitive compensation in compliance with your professional expertise.
- Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide.
- International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore.