Hospitality Software IT Specialist (Astana)

HRS Hotel Restaurant Systems is the company with an excellent reputation for service. With a team of experts, HRS is a leading supplier of IT solutions for the hospitality industry.

We offer a wide range of innovative solutions, including Property Management, POS, Spa & Guest Activities, Business Analytics, Payment Gateway, Mobile Applications, Channel Manager, Online Distribution Services, Finance and HR Systems, Passport Scanning & Recognition, plus much more.

About the role
You will join our growing global service delivery team implementing and offering support on the HRS-wide portfolio of products to hospitality-related companies across Kazakhstan. The ideal candidate will be ambitious, customer oriented, passionate about digital transformation within the hospitality industry through innovative technologies and software.

Requirements

• IT background preferrable.
• Open minded, eager to learn new knowledge in inventory management and IT.
• Communicative, ready to travel

What you will be doing

• Software installation (Spa and hospitality industry)
• Provide telephonic / remote / onsite support for IT products, QA skills advantageous.
• Ensure accurate and timely updates of logged support issues on the in-house call logging system.
• Research and test problems to confirm, isolate and identify root cause and propose/document resolutions/future mitigation
• Assist with the occasional implementation, testing and writing of documentation
• Test and troubleshoot new versions prior to release.
• Prioritize numerous issues of varying severity & service levels and deal with them
• accordingly.
• Log and manage support cases with 3rd parties.
• Business Travel up to 50%

Language requirements:

• English, both written and spoken, B1-C1 level

What we offer you

• Multinational enthusiastic environment.
• Motivating remuneration package.
• Wide opportunities for professional growth within our fast-growing company;
• Hybrid working model.