Receptionist Front Deck / Front Office

Responsibilities:

• To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales;
• Whenever possible to anticipate guest’s needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner;
• To be fully conversant and able to operate the hotels front office systems;
• Ensure that all charges are correctly posted to the guests bills following the standard procedures;
• Deal with cash, cheque and credit transactions in accordance with the hotel and company policy, and to ensure that any discrepancies are reported immediately;
• Ensure the float handed over is checked and correct. ƒ Ensure all messages received for guests are passed on accurately and as quickly as possible;
• Ensure a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained;
• Operate the hotel switchboard and deal with all internal and external calls, according to procedure.

Requirements:

• University degree.
• Fluent spoken and written English