Support Specialist L2

We are looking for a Support Specialist L2

Responsibilities:

• Consulting partners in internal channels;
• Debugging / integration of API;
• Troubleshooting technical bugs;
• Product performance monitoring via tools (Grafana, Kibana);
• Handling problem/bug reports;
• Keeping our internal knowledge base up to date;
• Incident reporting.

What experience and knowledge the candidate needs:

• English level from B2. Excellent spoken and written skills is a must;
• Minimal 1 years of experience on a similar position;
• Experience supporting web-based applications;
• Experience with logs analysis (Kibana, Grafana or similar tools);
• Understanding of REST API;
• Basic SQL (MySQL or similar);
• Experience with Jira and Confluence.

Would be an advantage:

• Experience with cloud services;
• Experience with B2B integrations or partner support;
• Understanding of CRM / ERP / business applications;
• Experience in writing technical documentation;
• Familiarity with JSON and XML data formats;
• MongoDB;
• GitLab;
• Postman;
• Basic programming knowledge (Python or other languages).

Soft skills:

• Strong analytical;
• Troubleshooting and problem-solving;
• Self-knowledged and open-minded.

We offer:

• Employment in accordance with the Labor Code of the Republic of Belarus;
• A stable official salary;
• A comfortable, modern office in Minsk or remote work;
• Shifts: day/night 2/2 12hrs;
• 28 calendar days of vacation + 4 days off;
• Partial compensation for sports subscriptions, health insurance;
• An extensive partner program, events and corporate parties, gifts for significant events.

Данное рабочее место является планируемым к созданию и замещению (перспективным).