Middle Client Success Manager

Evido is a leading marketing and adtech company specializing in providing advanced and efficient marketing solutions across multiple platforms, including Meta, TikTok, and Google.
We help high-potential markets grow faster by adopting innovative strategies, data-driven approaches, and scalable solutions.

We're expanding, and we are looking for a Middle Client Success Manager — someone who will become a trusted partner for our clients, guide them through onboarding, and support their paid campaigns across platforms.

This is a role for someone who loves working directly with clients, understands performance marketing, and can combine communication, technical knowledge, and independent decision-making.

Key Responsibilities

• Enterprise client management: build long-term relationships with Enterprise clients and act as their trusted advisor
• Lead onboarding: explain product logic, walk clients through key steps, answer early-stage questions
• Drive regular client performance reviews and commercial conversations
• Resolve complex client issues in collaboration with internal teams
• Operational excellence: own operational processes related to Enterprise clients and ensure smooth execution across teams
• Monitor internal workflows, identify bottlenecks and drive process improvements
• Help scale the Client Success function by improving documentation, playbooks and internal processes
• Cross-functional collaboration: work closely with advertising platforms (Meta, TikTok, Google and others) on escalations and partnership initiatives
• Coordinate internal stakeholders to deliver the best client experience
• Support strategic initiatives and participate in launching new products and workflows
• Data & business insights: analyze client performance, commercial metrics and operational data
• Prepare presentations, reports and recommendations for clients and internal stakeholders
• Translate complex information into clear business actions

What we're looking for

• 3+ years of experience in digital marketing, AdTech, media agencies or performance marketing
• Strong understanding of the digital advertising ecosystem (Meta, Google, TikTok or similar platforms)
• Experience coordinating multiple stakeholders and leading complex projects
• Strong analytical skills and confidence working with data in Excel / Google Sheets
• Excellent English (C1/C2) and Russian (C1/C2)
• Ability to balance commercial thinking with operational execution
• Proactive and ownership-driven
• Strong organizational and project management skills
• Excellent communication and stakeholder management
• Calm under pressure and comfortable solving ambiguous problems
• Structured thinker with strong attention to detail

Why join us

• Remote work

• Direct work with Enterprise clients and full ownership of their success

• Opportunity to influence product development and shape internal processes

• A culture that values expertise, autonomy, kindness and healthy communication

• Fast decisions, minimal bureaucracy, lots of space for initiative

• Growth in AdTech, cross-platform learning, and complex client cases

If this sounds like your kind of environment, We'd love to meet you!