Backoffice Customer Support Specialist

🌍 We’re Hiring: Backoffice Customer Support Specialist
📍 Location: Remote

💡 About Us
Yesim is an international eSIM provider with 7+ years of experience in delivering secure, seamless connectivity anywhere in 200 countries around the world. We specialize in fast, secure, and global connectivity through advanced eSIM mobile solutions for 3+ million active users. Our innovative app allows to manage multiple eSiMs within a single account - allowing users to effortlessly juggle several plans and share connectivity.

✨ About the Role

We are expanding our support team and looking for a specialist who can comfortably work in the UTC+3 time zone (main shift: 18:00 – 06:00). This role is ideal for candidates living in time zones where these hours correspond to their morning and early afternoon or evening hours.

📝 Responsibilities

• Full-time, 100% Remote.

• Main shift 18:00 – 06:00 UTC+3, 2-on/2-off schedule

• Temporary partial coverage of late evening/night hours (UTC+3) may be required during team vacation periods (this will still fall within your local daytime or evening hours).

• Text-only support via chat (Intercom), with no phone calls.

• Handling first-line customer inquiries and communication.

• Utilizing the internal admin panel to service and resolve customer requests.

• Troubleshooting and resolving escalated first-line cases.

• Maintaining internal documentation and contributing to process improvement

• Fluency in both Russian and English (written proficiency is a must).

• High sense of responsibility, strong attention to detail, and advanced PC user skills.

• A reliable and stable internet connection.

• Guidance from experienced colleagues and a step-by-step onboarding process.

• Join an established and growing support team of over 10 professionals.

• Flexible environment, clear processes, and a friendly atmosphere.