Showroom receptionist

RESPONSIBILITIES

- Answer the telephone and assist callers or those making a broad range of enquiries by email or mail or other means with any requests for information, directing more complex matters to colleagues as necessary. Initiate contact internally and externally on a regular basis to convey requests, provide instructions or obtain information on behalf of a senior colleague.

- Schedule appointments, make arrangements for meetings and conferences, and organize travel plans following instructions to ensure more senior colleagues or a senior executive make best use of their time.

- Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.

- Organize own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary.

- Produce, update and provide best practice support on a wide range of MS documents, databases and other departmental systems to support the work of more senior colleagues.

- Collect varied and somewhat complex information and data from customers/service users in accordance with information requirement, capturing this and inputting into relevant forms, systems, and processes.

- Help manage internal client relationships by supporting others to build effective working relations.

- Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Requirements:

- Bachelor’s degree in a related field.

- 3+ years of relevant experience in Customer Experience, CRM, Customer Care, Customer Service, or a similar function.

- Experience in the automotive, dealership, retail, banking, telecom, hospitality, or other customer-focused industries is preferred.

- Uzbek and Russian — fluent.

- English — intermediate/upper-intermediate or higher is preferred.

- Willingness to travel within Uzbekistan when required.

*Applications whose experience is not relevant to the position will not be considered.