Patient Accounts Receivable Specialist

Location: Remote
Schedule: Full-time, Monday–Friday, 9:00 AM–5:00 PM EST

About the Role

We are looking for a Patient Accounts Receivable (A/R) Specialist to manage patient balances and collections across 9 dental offices.

You will be responsible for patient billing, collections, payment posting, account reconciliation, and A/R reporting. You will work closely with our Insurance Payment Specialist, who handles insurance claims and payments.

Key Responsibilities

Patient Billing & Collections

• Send patient invoices and statements by email and SMS.

• Manage automated reminders through our AI agent and follow up directly when needed.

• Work the A/R aging report by phone, email, and SMS.

• Set up and monitor patient payment plans.

• Communicate professionally with patients about outstanding balances and payments.

Payment Posting & Reconciliation

• Post patient payments accurately to accounts.

• Resolve unapplied, misapplied, and credit balances.

• Reconcile daily POS/front-desk collections with the practice management system and deposits for each location.

• Investigate and resolve payment discrepancies.

A/R Management & Teamwork

• Review patient A/R across all 9 offices and monitor aging and collection trends.

• Report A/R results and trends by location.

• Coordinate with front-desk teams on patient billing and A/R issues.

• Communicate daily with the Insurance Payment Specialist regarding claims and patient responsibility.

• Help maintain consistent billing and collection procedures across all locations.

Qualifications

Required

• 2+ years of experience in A/R, billing, or collections.

• Experience independently managing an A/R aging report.

• Strong reconciliation and attention-to-detail skills, including at high transaction volumes.

• 2+ years of customer-facing experience, including handling payment and billing issues.

• Strong English communication skills, both written and verbal.

• Comfortable discussing and collecting outstanding balances while maintaining a positive patient experience.

• Fast learner who can independently learn new systems and processes.

• Comfortable using AI tools such as ChatGPT, Claude, or similar in daily work.

• Comfortable operating and correcting an AI agent used for patient outreach.

• Solid Excel / Google Sheets skills.

• Hands-on experience with QuickBooks is required.

• Understanding of HIPAA and patient data privacy.

Preferred

• Dental or medical billing experience.

• Knowledge of EOBs, adjustments, patient responsibility, and CDT codes.

• Experience with dental practice management software such as Dentrix.

• Multi-location experience.

• Bilingual skills.

Important Information

• Fully remote position

• Work schedule: 9:00 AM–5:00 PM EST

• Regular communication with U.S. patients and team members is required.

• Experience with U.S. dental/medical billing is a plus but not required if you have strong A/R, billing, or collections experience.