Community Manager (Travel Platform)

About Us

We are building a travel platform that connects travelers with passionate local tour guides, making authentic travel experiences accessible around the world. As an early-stage startup, we're looking for someone who enjoys building communities from the ground up and creating meaningful relationships with our guide network.

About the Role

We are looking for a proactive and people-oriented Community Manager to grow, engage, and support our global community of tour guides. You'll be responsible for attracting new guides, onboarding them to the platform, fostering an active community, gathering feedback, and ensuring guides feel supported and valued throughout their journey.

This role combines community building, customer success, communications, and partnership development.

Responsibilities

• Build and grow an engaged community of tour guides across multiple regions.

• Recruit and onboard new tour guides to the platform.

• Develop and execute community engagement initiatives, events, webinars, and campaigns.

• Moderate online communities (Facebook, WhatsApp, Telegram, Discord, Slack, etc.).

• Respond to guide questions and provide ongoing support.

• Collect feedback from guides and collaborate with Product and Operations teams to improve the

  platform.

• Create newsletters, announcements, educational materials, and community content.

• Identify community ambassadors and develop ambassador programs.

• Monitor community health and engagement metrics.

• Organize virtual meetups and training sessions.

• Encourage high-quality profiles, listings, and best practices among guides.

• Help establish community guidelines and maintain a positive, inclusive environment.

  Requirements

• 2+ years of experience in Community Management, Customer Success, Partnerships, or Account Management.

• Excellent written and verbal English communication skills.

• Experience managing online communities and social platforms.

• Strong relationship-building and interpersonal skills.

• Highly organized with the ability to manage multiple initiatives simultaneously.

• Comfortable working in a fast-paced startup environment with evolving priorities.

• Self-starter who takes ownership and works independently.
• Passion for travel, tourism, hospitality, or creator communities.

Nice to Have

• Experience working with travel platforms, marketplaces, or tourism businesses.

• Experience with CRM and community tools such as HubSpot, Intercom, Slack, Discord, Circle, or

  similar.

• Experience organizing online or in-person community events.

• Additional languages are a plus.

  Success Metrics

  • Growth of active tour guide community.
  • Number of successfully onboarded guides.
  • Community engagement and participation rates. • Guide retention and satisfaction.
  • Response time to community inquiries.
  • Feedback collected and implemented.
  • Growth in ambassador or referral programs.

  What We Offer

  • Opportunity to build a community from the ground up.
  • High ownership and autonomy.
  • Flexible remote work.
  • Fast-moving startup environment where your ideas matter. • Career growth as the company scales.

  • Competitive salary and performance-based incentives.