Virtual Assistant / Personal Assistant (English)

Job Title: Virtual Assistant / Remote Operations Support (Fluent English)

Responsibilities:

• Communication Management: Handle incoming phone calls, emails, and customer inquiries in fluent English with a professional, friendly tone.

• Administrative & Data Entry: Maintain and update records in CRM software, update schedules, and log client information accurately.

• Schedule & Calendar Coordination: Coordinate bookings, follow up on pending requests, and manage day-to-day scheduling.

• Customer Support & Quotes: Draft and send initial price estimates, quotes, or follow-up communications based on provided parameters.

• General Operations: Assist with administrative tasks, organize digital files in Google Workspace, and liaise with team members remotely.

Requirements:

• Language Proficiency: C1/C2 Advanced or Native-level written and spoken English (spoken clarity and professional tone are essential).

• Technical Skills: Proficiency with Google Workspace (Gmail, Docs, Sheets, Calendar) and familiarity with CRM software (SmartMoving), Slack, or VoIP systems (e.g., Zoom Phone).

• Communication Skills: Excellent interpersonal, phone etiquette, and written business communication skills.

• Work Environment: Dedicated, quiet home workspace in Astana with high-speed internet and reliable equipment.

• Key Attributes: Strong attention to detail, highly organized, proactive problem solver, and comfortable working independently in a remote team setting.

Terms:

• Job Type: Full-time / Part-time (Remote / Hybrid).

• Work Schedule: [e.g., Flexible hours / Monday–Friday, 9:00 AM – 5:00 PM PST / Evening shifts available].

• Compensation: Competitive salary based on experience [400 000 - 1000 000 KZT].

• Payment Terms: Monthly / direct bank transfer.

• Trial Period: Paid 2-week probationary