VIP Coordinator (English+German)

Keydev is on the lookout for a VIP coordinator with English and German language skills to join our VIP Team.

Responsibilities:

• Handle incoming chat messages from VIP clients, providing prompt, accurate, and high-quality support.
• Ensure professional and customer-oriented communication with clients.
• Monitor client activity and account status in the CRM system.
• Maintain accurate and up-to-date records of client inquiries and account information.
• Escalate complex cases to senior specialists or VIP managers when necessary.
• Follow company service standards and internal procedures.
• Collaborate with CRM, Payments, and Marketing teams as needed.
• Inform clients about available bonuses, promotions, and personalized offers (based on templates and guidelines).

Requirements:

• At least 6 months of experience in support, customer service, or related roles.
• Communication Skills: Strong written and verbal communication abilities; ability to handle chat interactions professionally.
• Languages: English — Upper-Intermediate (B2); German— Upper-Intermediate (B2).
• Customer Orientation: Ability to work with different client types, including demanding users.
• Stress Resistance: Ability to handle a high volume of incoming requests.
• Technical Skills: Confident use of CRM systems, chat platforms, Microsoft Office, and internal tools.
• Attention to Detail: Accuracy, reliability, and adherence to procedures.

This position is planned to be created (promising).