E-commerce Operations Specialist (Remote)

E-commerce Operations Specialist (Remote)

Salary: Negotiable Based on Experience

About Us

Extac Australia and Oh Happy Home are growing Australian e-commerce businesses.

Extac specialises in outdoor, camping, 4WD, tactical, EDC, and lifestyle products, while Oh Happy Home specialises in premium rugs and homewares.

We sell through our own websites as well as online marketplaces and are continuously improving our systems, websites, automation, and customer experience.

We are looking for a proactive, organised, and tech-savvy E-commerce Operations Specialist to join our team.

This is not a traditional customer service role. While customer support forms an important part of the position, you'll also assist with website management, marketplaces, product management, process improvement, and e-commerce projects across both businesses.

This role is ideal for someone who enjoys wearing multiple hats and wants to build a career in e-commerce operations, marketplaces, websites, systems, and technology.

What You'll Be Doing

Customer Support (35%)

- Responding to customer emails and messages

- Assisting customers with product enquiries

- Helping resolve order, shipping, and delivery issues

- Maintaining a high standard of customer service

Website & Product Management (25%)

- Adding and updating products

- Uploading images and product information

- Improving product descriptions

- Managing categories, collections, and website content

- Assisting with SEO improvements

- Basic website updates and edits

- Helping improve product page conversion rates

Marketplace Management (20%)

- Managing and improving eBay listings

- Assisting with Amazon listings

- Uploading new products to marketplaces

- Monitoring listing quality and performance

- Researching competitors and opportunities for growth

- Assisting with marketplace promotions and optimisation

Systems & Process Improvement (10%)

- Creating and improving SOPs

- Identifying inefficiencies and suggesting improvements

- Assisting with reporting and data management

- Testing new software and systems

AI & Automation Support (10%)

- Testing workflows and automations

- Maintaining documentation

- Reviewing AI-generated content and outputs

- Identifying opportunities for automation

- Supporting business improvement projects

Ideal Experience

Experience in some of the following areas is highly desirable:

- Shopify, Neto, WooCommerce, or similar platforms

- eBay or Amazon marketplace management

- Product uploads and catalogue management

- Website content management

- SEO fundamentals

- Spreadsheets and data management

- Customer service

- AI tools such as ChatGPT, Claude, or Gemini

- Basic HTML, CSS, or website editing

- Automation tools such as N8N (advantage but not required)

What We're Looking For

- Excellent written English

- Strong attention to detail

- Highly organised

- Comfortable learning new software

- Self-motivated and proactive

- Strong problem-solving skills

- Interest in e-commerce and technology

- Long-term mindset

What We Offer

- Fully remote position

- Long-term growth opportunity

- Exposure to modern e-commerce systems

- Exposure to AI and automation projects

- Direct access to business owners

- Varied and interesting work

- Opportunity to grow with the business and take on greater responsibility over time

Application Requirements

Please submit:

1. Your resume/CV

2. A short cover letter explaining:

- Your e-commerce experience

- Any marketplace experience (eBay, Amazon, etc.)

- Any website management experience

- Any AI or automation experience