Senior Consumer Experience Specialist

Be a part of a revolutionary change

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

Your day-to-day:

Program development

• Contribute to the development of effective strategies to acquire and convert legal-age nicotine users;
• Support the definition and execution of initiatives that enhance the customer journey experience;
• Identify consumer needs and experience gaps through data analysis and research insights.

Analytics & Performance Monitoring

• Analyze and evaluate the impact of acquisition and conversion programs;
• Track conversion effectiveness and ensure data accuracy;
• Monitor KPIs and prepare regular reports on program performance.

Stakeholder Management & Collaboration

• Ensure alignment across internal and external stakeholders, including regional teams;
• Collaborate closely with marketing, digital & IT, data governance & analytics, and field force teams;
• Communicate program updates, progress, and results to key stakeholders.

Execution & Operations

• Oversee development and execution of program mechanics, creative materials, and logistics;
• Coordinate with third-party vendors and external agencies;
• Manage field force briefing and continuous improvement based on feedback.

Compliance & Risk Management

• Ensure all programs comply with internal policies, legal regulations, and data privacy standards;
• Manage agency relationships to ensure full brand and regulatory compliance;
• Identify and mitigate risks related to consumer interactions and product information.

Budget & Process Management

• Control and manage program budgets effectively;
• Support roadmap planning and prioritization of initiatives across the organization;
• Ensure operational excellence in project and process execution.

Who we're looking for:

• Minimum 2 years of relevant experience in FMCG, consumer electronics, financial services, technology, telecom, or marketing/research agency;
• Strong communication and stakeholder management skills;
• Ability to operate effectively across multiple teams and levels of the organization;
• Strategic thinking combined with strong tactical execution capabilities;
• Solid project and process management skills with a focus on operational excellence;
• Analytical mindset with the ability to interpret data and generate actionable insights.

What we offer:

• An opportunity to pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress;
• An opportunity to build an international career and for cross-functional moves;
• Extended social package: life insurance, insurance from critical illnesses, additional payment for preschool development of children, participation in the Employee Assistance Program (financial, psychological and legal consultations) for employees and family members, and much more;

Philip Morris Kazakhstan is the holder of Top Employer Kazakhstan & Global award for 10 consecutive years as well as the only Equal Pay certificate holder in Kazakhstan, which proves our commitment to highest working standards.

Relocation support is not available for this job.