Technical Support Specialist (VPN & eSIM)

Toggle is a product company building eSIM and VPN solutions for global connectivity across all major platforms, including mobile, desktop, and TV.

Role Overview

Responsibilities

• processing user requests (email, live chat) for Toggle VPN and Toggle eSIM;
• technical troubleshooting: assisting with VPN protocol configurations, diagnosing network issues, and helping users activate and install eSIM profiles across various devices;
• communicating with users in simple, understandable language — our products are designed for everyday people, not just IT professionals;
• collaborating with QA and Development teams: gathering logs, reproducing user scenarios, and creating detailed bug reports;
• collecting user feedback and common inquiries to update the internal and external Knowledge Base;
• interacting with AI support tools (tagging tickets, reviewing and adjusting automated workflows).

What We Expect from You

• at least 1 year of experience as a Technical Support Specialist or in a similar technical support role;

• fundamental understanding of networking principles (how the internet works, IP, DNS, routing);

• basic knowledge of VPN protocols and mobile network technologies (eSIM, APN);

• english level B2 or higher (confident in both written and spoken communication);

• advanced user of PC and mobile operating systems (iOS, Android).

Nice to have:

• previous technical support experience with telecom providers, hosting services, or VPNs;

• experience working with Zendesk and support automation systems.

Soft skills:

• empathy and patience — the ability to explain complex technical concepts in plain English;

• stress resistance — readiness to handle frustrated users and emotional situations calmly;

• willingness to work on a rotating schedule (12-hour shifts).

Perks

• official employment and a competitive salary;

• paid vacation+5 personal days per year;

• support for growth: we cover professional courses, books, and conferences;

• private health insurance (including dental coverage);

• internal English classes;

• fast skill growth in a startup-paced environment;

• a culture of openness, respect, and honest feedback;

• minimal bureaucracy — maximum impact and momentum.

Ссылка на вакансию в банке вакансий на gsz.gov.⁣by:
*вакансия, планируемая к открытию (перспективная)

The vacancy is open to applicants who speak English fluently