Customer care specialist

Kia Russia & CIS

Customer care specialist

Москва, Валовая улица, 26

Метро: Павелецкая

Описание вакансии

Responsibilities

  • Manage and promptly resolve customer complaints and claims
  • Analyze and prevent potential buy‑back cases
  • Oversee the timely acceptance and resale of buyback vehicles
  • Process advance payments for buyback to partners
  • Collect necessary information and documentation for amicable settlements, pre‑approve the need or amicable agreements
  • Improve collaboration with dealers and other Kia subdivisions to resolve customer issues
  • Supervise the Kia Contact Center operations
  • Conduct audits, training, and certification of dealers to effectively handle customer claims, prevent buy‑backs, and address fraudulent claims
  • Support and supervise CIS distributors in customer care processes
  • Collaborate closely with Warranty, Quality, Hotline, Legal, and Accounting teams
  • Maintain close cooperation with key partners (factories)
  • Develop and submit proposals for improving after‑sales business processes for KRU dealers
  • Support and develop KRU internal customer care processes and IT systems
  • Prepare reports and presentations

Requirements

  • Experience in customer care operation process (at a dealership or distributor)
  • Knowledge of the Consumer Protection Law
  • Excellent verbal and written communication skills
  • Vehicles basic technical knowledge
  • English (Intermediate level)
  • Awareness of dealers’ aftersales service processes
  • Initiative and a desire to grow in customer care
  • Self‑organization and ability to independently solve routine tasks
  • Advanced skills in Microsoft Office (PowerPoint, Excel)

Conditions

  • Temporary contract
  • Work in one of the largest international companies
  • Official employment, compliance with the Labor Code of the Russian Federation
  • Voluntary medical insurance policy (extended with dentistry), life and accident insurance
  • Paid sick leave up to 100% of salary
  • Meal compensation
  • Fitness compensation
  • Five-day work week (hybrid work format: one day a week remotely)
  • Office in the center of Moscow (7 minutes from Paveletskaya or Serpukhovskaya metro stations)
Посмотреть контакты работодателя

Адрес

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