UX Researcher

UX Researcher (Freelance)

We’re Tribute - the leading monetization platform on Telegram. Our users earn through donations from their followers, subscriptions to private channels, paid digital content and physical products. 60k+ creators are already actively using Tribute, incl. many well-known names and bloggers with large audiences.

We are looking for a UX Researcher to join our team on a temporary contract for 3–4 months with a full-time workload (40 hours per week). In this role, you will support product and design teams by conducting user research, generating insights, and helping shape user-centered solutions. This position offers the possibility to transition into a full-time in-house role after the probation period, based on performance and mutual interest.

Responsibilities:

• Conduct end-to-end UX research across the Tribute product, focusing on creator onboarding, activation, retention, and monetization flows.

• Analyze usability, user flows, and feature sets of monetization tools / platforms

• Perform usability studies, heuristic evaluations, and funnel analysis to identify friction points and growth opportunities.

• Research creator and audience behavior to uncover motivations, pain points, and unmet needs across different markets.

• Partner closely with Product, Design, Marketing, and Data teams to translate insights into product improvements and strategic initiatives.

• Support international expansion by conducting market and user research in new regions.

• Synthesize findings into clear, actionable recommendations and present them to both technical and non-technical stakeholders.

• Continuously monitor trends in the creator economy, social commerce, and Telegram ecosystem to identify emerging opportunities.

Requirements:

• Fluency in English (С1).

• Proven experience as a UX Researcher, preferably in fintech, creator economy, or mobile-first products.

• Strong expertise in qualitative and quantitative research methodologies, including usability testing, interviews, surveys, and competitive analysis.

• Ability to independently scope, design, and execute research projects end-to-end.

• Experience analyzing product funnels, onboarding flows, and retention mechanics.

• Strong analytical thinking with the ability to connect user insights to business impact.

• Excellent communication skills and ability to influence product decisions with evidence.

• Familiarity with Telegram products, social platforms, or monetization tools is a strong plus.