Customer Support Operator

At Forward, we connect iGaming visionary companies with the industry’s brightest minds, delivering solutions that go beyond the ordinary. From marketing and R&D to technology, VIP customer experience, and data analytics, we handpick talent that empowers businesses to excel on a global stage. We don’t just fill positions—we build the partnerships that elevate careers and drive innovation forward.

We are looking for a Customer Support Operator

Key Responsibilities:

• Provide customer support via live chat, instant messengers, and email, ensuring timely and accurate assistance

• Handle customer requests and issues with a strong focus on service quality and user experience

• Learn and confidently apply product knowledge, internal procedures, and support guidelines in daily work

• Collaborate with internal teams to resolve customer cases and operational issues

• Maintain a professional and customer-centric approach in all interactions

• Be ready to work night shifts as part of a rotating schedule

Requirements:

• Strong written communication skills with attention to clarity and tone

• Language proficiency: English — B1+; Turkish — B1+

• Customer-oriented mindset with a high level of empathy and stress resilience

• Responsibility, accuracy, and the ability to stay focused in a dynamic environment

• Confident basic computer skills and the ability to quickly adapt to new systems

• Availability to work from a personal laptop during the first two weeks of training

We Offer:

- 28 calendar days of vacation;
- Coverage for learning and development;
- Team building programs;
- Mental health support;
- Language courses;
- Sport coverage;
- Home office setup assistance;
- Veterinary and dental services;
- Massage sessions and more.