Regional After-Sales Service Specialist

Responsibilities

• Manage and develop partner service capabilities, monitor service performance and effectiveness, ensure achievement of annual service targets, and continuously improve partner service standards;

• Conduct regular visits to regional dealers, organize meetings, seminars, and other activities with regional partners, and review business plans;

• Be responsible for the development, implementation, and evaluation of after-sales service projects;

• Ensure service network quality through timely training, provision of tools, and other supporting materials;

• Monitor regional customer satisfaction (NPS), support partners in timely resolution of customer complaints, and manage authorization and brand reputation;

• Coordinate spare parts supply in close cooperation with the supply chain team and improve parts service performance;

• Support regional after-sales operations and implementation of service campaigns;

• Assist in resolving end-customer issues by coordinating resources promptly and developing action plans for emergencies and customer problem resolution;

• Perform additional tasks assigned by direct supervisors.

Requirements

• Higher education (Bachelor’s degree or above);

• Minimum 3 years of experience in automotive maintenance/service or similar experience with OEM manufacturers or equipment producers;

• Strong understanding of electrical diagrams and diagnostic tools;

• English proficiency sufficient for daily professional communication (English as a working language).