Community Liaison Officer

Job Purpose

Community Liaison Officer (CLO) is responsible for maintaining regular and effective communication with local communities and stakeholders affected by the project, managing grievances, and supporting stakeholder engagement activities in line with international standards.

Key Responsibilities

• Maintain regular communication with local communities, authorities, and stakeholders

• Identify, record, track and manage community grievances within agreed timelines

• Operate and maintain the project grievance mechanism and complaint tracker

• Distribute and explain project-related information in local languages

• Handle minor community concerns and escalate complex issues when required

• Prepare community engagement records, grievance reports and monthly summaries

• Support community meetings, consultations and stakeholder events

• Ensure contractor compliance with community engagement and conduct standards

• Support compliance with IFC, EBRD, ADB and national stakeholder engagement requirements

Requirements

Education:

• Bachelor’s degree in Social Sciences, Development Studies, Communications or related field

Experience:

• 3–5 years of experience in community liaison, stakeholder engagement or social development

• Minimum 2 years of site-based (project) experience

• Experience in infrastructure, energy or industrial projects is an advantage

Skills & Knowledge:

• Strong communication and interpersonal skills

• Experience with grievance management and stakeholder engagement

• Knowledge of IFC Performance Standards / EBRD PRs preferred

• Ability to work with local communities in rural settings

• Fluency in Uzbek and/or Karakalpak, working knowledge of English

• MS Office skills; stakeholder tracking tools are a plus

• willingness to travel to project sites

Health, Safety & Compliance

• Commitment to occupational health, safety and environmental requirements

• Ability to identify social risks and support mitigation actions