IS Manager

Care connects us.

It all starts with people who care. At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.

Hyatt Regency Tashkent is embarking on a journey to welcome IS Manager who supports team with:

• assisting the Director of Finance in the effective implementation of all Information Systems Policies and Procedures
• implementing an effective, efficient and uninterrupted day-to-day operation of the Information Systems in all areas of the Hotel. To ensure an effective administration, reporting system and transfer of skills in all related areas.
• providing Technical Assistance, advice and know-how to the Hotel management so as to minimize overhead expenses and maximize productivity in all areas

Main Duties:

• Provide day-to-day and overall management of the IT department: organize, coordinate, and supervise the team’s work
• Ensure uninterrupted operation of the hotel’s IT infrastructure and key systems, including OPERA PMS, iScala Financial, 1C Accounting, Simphony POS (Food & Beverage), TAC (SPA), Mitel PABX, IPTV systems, and Wi-Fi service.
• Regularly monitor and control the quality level of IT services delivered.
• Organize timely and high-quality support for hotel employees and guests (user support/guest support), including coordination with vendors and contractors.
• Improve the reliability of IT equipment and software through preventive maintenance, monitoring, incident management, and troubleshooting.
• Administer and control network resources (LAN/Wi-Fi, connectivity, access, and related equipment).
• Manage information security risks and ensure hotel-wide information security at all levels (access control, policies, compliance, prevention).
• Prepare and manage the IT department budget; control budget execution (OPEX/CAPEX).
• Ensure compliance with corporate standards for IT hardware and software.
• Lead internal hotel IT projects and develop the IT infrastructure in line with the company’s mission and strategy.
• Develop project and technical documentation, internal procedures, and IT-related regulations/guidelines.

Skills:

• Strong ability to communicate effectively with guests, contractors, and colleagues; confident negotiation skills.
• In-depth knowledge of hospitality systems and technologies: Micros/Simphony, OPERA, 1C, PBX, LAN, Wi-Fi, IPTV, satellite broadcasting.
• Knowledge of iScala/SAP/TAC systems is a plus.
• Excellent communication and organizational skills.
• Responsible, detail-oriented, and able to work effectively in a fast-paced, multitasking environment.
• Minimum 2–3 years of experience in a hotel IT management role.
• Experience in an international hotel chain is a plus.
• Languages: English — Upper-Intermediate (ability to read and write technical documentation); Russian — Advanced