VoIP / Communications Integration Engineer

We are Qatar Insurance Company (QIC), the leading insurance provider in GCC. With a history dating back to 1964, we have established ourselves as a pioneer in the insurance industry, offering innovative solutions to meet the diverse needs of individuals and businesses.

Our vision is to make QIC group become the first Digital Ecosystem in the region by combining insurance and non-insurance services in one platform. Through our digital platforms, such as qic.online and the QIC app, we empower customers to manage their needs anytime and anywhere.

Our employees have been featured in Forbes 30 under 30, teach at online universities, serve on program committees of major IT conferences, and have previously worked at Yandex, Tinkoff, Avito, Ozon, and other leading tech companies.

About the position

We’re looking for a Communications Integration Engineer to join us on a full-time, 6-month project. In this role, you will design, implement, and support the company’s client communications ecosystem, ensuring the reliable operation and seamless integration of telephony, messaging, SMS, and email channels with CRM Creatio and other business systems to enable stable and scalable customer communication.

Responsibilities

• Audit of current communication channels and establishment of the target architecture
• Full cycle of communications solution implementation
• Integration with business systems
• Monitoring of communication quality (QoS), analytics on message and email delivery
• Optimization of telecommunication service costs
• Scaling the infrastructure to support business growth
• Sourcing, testing, selection, and management of provider relationships (VoIP, WhatsApp API, SMS, Email)
• Deployment and support of solutions (on-premise or cloud with local requirements)
• Ensuring data security and compliance

Requirements

• Deep technical knowledge: Strong understanding of VoIP technologies (SIP, RTP), APIs (REST, Webhooks), networking concepts, and databases
• Integration experience: Proven ability to connect and orchestrate multiple systems using APIs, middleware, and integration layers
• CRM knowledge: Hands-on experience with CRM platforms, preferably Creatio / BPMsoft, including integrations with external systems
• CPaaS expertise: Experience with CPaaS platforms such as Infobip, Webitel, MoEngage, or similar solutions, as well as on-premise systems like Asterisk
• Project management skills: Ability to manage projects end-to-end, from concept and design to implementation, including timelines and budgeting

We offer

• 6 month Service Agreement contract with QIC
• We are diverse – our digital nomads work remotely from 25 different countries
• Payment in US dollars monthly to your bank account using SWIFT
• Full-time remote, work schedule: 5 days per week
• Vacation policy: Qatar Holiday Calendar, 10 sick days, paid days off
• Benefits: language courses on Preply, therapy on Yasno platform, running club, consultations with a Tax Advisor.